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Customer-facing adoption role — you help enterprises actually use Writer's AI tools at scale through training, playbooks, and workflow mapping, not build the platform itself.
WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI.
WRITER's Delivery & Customer Success team is looking for a Strategic AI Adoption Lead to accelerate AI adoption across our enterprise customer base. In this role, you'll design and lead large-scale AI adoption programs that help customers go from pilot to production, build scalable training curricula and playbooks, and partner with Customer Success Managers to identify and drive high-value AI use cases. Your work will directly impact customer activation, retention, and expansion.
What you'll do
Who you are
Nice to have
Compensation
NYCOTE $173.5K – $219.5K • Offers Equity • Offers Commission
WRITER is committed to transparent, market-based compensation practices. Compensation offered will be determined by multiple factors such as role scope and complexity, location, experience, knowledge, and skills. Cash compensation is only one part of WRITER's competitive Total Rewards package, which can also include equity, an immersive purpose-driven culture, career development, and thoughtfully designed benefits and well-being offerings.