Director of AI Enablement & Applications - Customer Experience

company:Resident Homelocation:Remote (USA)remote:Remotecomp:COMP NOT DISCLOSED

# editor_note · curation

An enablement role focused on the practical application and operationalization of AI in a CX context.

source_signals.ymlwhat justified inclusion

✓signal_1:Owns how AI is applied

✓signal_2:operationalized

✓signal_3:and optimized across Resident's CX ecosystem

✓signal_4:Translate customer insights and agent workflows into AI use cases

✓signal_5:intents

✓signal_6:and escalation logic

tagsarchetype + ai-native surface

#AI Enablement#CX AI#Intent Design#Model Configuration

descriptionsource excerpt

The Director of AI Enablement & Applications for Customer Experience owns how AI is applied, operationalized, and optimized across Resident's CX ecosystem.

What You'll Be Doing:

Owns CX-facing AI enablement across voice, chat, and messaging.
Translate customer insights and agent workflows into AI use cases, intents, and escalation logic.
Partner with Product and Engineering to influence AI roadmaps.
Evaluate and recommend AI platforms, tools, and vendors.
Owns configuration and optimization of the CS technology stack.