AI Automation Specialist
Owns production chatbots and AI agents, refining prompts and workflows for support, onboarding, and troubleshooting.
About Procare Solutions
For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive. Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
Joining Procare Solutions isn't just a job – it's becoming part of a purpose-driven community dedicated to making a difference every day. Your growth, well-being and success matter as much as the impact we create together.
AI Automation Specialist
The AI Automation Specialist is responsible for:
- Designing, maintaining, and optimizing AI-driven workflows and automations across the Customer Operations organization
- Acting as the primary owner of AI agents and chatbot tools, ensuring ongoing performance, accuracy, and effectiveness
- Designing, building, and refining prompts to ensure consistent, high-quality, and accurate AI responses across use cases
- Developing and optimizing AI-driven workflows that support internal processes such as onboarding, support resolution, troubleshooting, and customer guidance
- Partnering with Support, Implementation, Customer Success, and Technical Services teams to understand end-to-end customer journeys and identify opportunities for AI-driven improvements
- Translating business processes and customer needs into scalable AI-driven workflows and solutions