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Configures LLM support agents through intent systems, routing logic, retrieval setup, and evaluation loops.
AI Conversation Designer for Customer Support
This role focuses on architecting and maintaining intent and knowledge systems for AI-driven customer support automation. The work involves designing routing logic, configuring retrieval systems, and establishing evaluation frameworks for LLM-based support solutions.
Key technical components include working with platforms such as Decagon, Ada, Sierra, or similar LLM-based support automation tools to build and refine conversational AI systems.
San Francisco, California; New York, New York
Note: Notion is an in-office company requiring three Anchor Days (Mondays, Tuesdays & Thursdays)