● ACTIVEPublic listing
AI Conversation Designer, Customer Support
# editor_note · curation
Configures LLM support agents through intent systems, routing logic, retrieval setup, and evaluation loops.
source_signals.ymlwhat justified inclusion
✓signal_1:architecting and maintaining intent + knowledge systems
✓signal_2:routing logic
✓signal_3:retrieval configuration
✓signal_4:and evaluation
✓signal_5:Decagon
✓signal_6:Ada
tagsarchetype + ai-native surface
descriptionsource excerpt
AI Conversation Designer for Customer Support
This role focuses on architecting and maintaining intent and knowledge systems for AI-driven customer support automation. The work involves designing routing logic, configuring retrieval systems, and establishing evaluation frameworks for LLM-based support solutions.
Key technical components include working with platforms such as Decagon, Ada, Sierra, or similar LLM-based support automation tools to build and refine conversational AI systems.
Responsibilities
- Architect and maintain intent classification systems
- Design and implement routing logic for customer conversations
- Configure knowledge retrieval systems
- Build and refine evaluation frameworks
- Optimize AI conversation flows for customer support scenarios
Required Skills
- Deep understanding of conversational AI design principles
- Experience with intent classification and knowledge management
- Familiarity with routing logic and retrieval configuration
- Ability to evaluate and improve AI system performance
- Experience with LLM-based support automation platforms
Location
San Francisco, California; New York, New York
Note: Notion is an in-office company requiring three Anchor Days (Mondays, Tuesdays & Thursdays)