Job Description
Insight Global's client is a top IP Law Firm and is seeking a Practice Innovation Project Manager to partner with the Senior Practice Innovation Manager to design, build, and maintain AI-augmented workflows that enhance the firm's intellectual property practice.
This hands-on role focuses on two primary areas: (1) developing and configuring AI tools, skills, and prompts that attorneys and staff can use in their daily work, and (2) providing first line support to users across the firm in the effective use of generative AI platforms, including prompt engineering, workflow design, and quality assurance of AI outputs.
The Practice Innovation Project Manager serves as a day-to-day resource for attorneys and business professionals who are exploring or actively using AI tools in patent preparation, patent prosecution, patent litigation, prior art searching, legal operations, and administrative functions.
This position requires a combination of technical fluency with AI platforms, strong communication skills, and the ability to translate attorney needs into practical, reliable AI-assisted workflows.
The Practice Innovation Project Manager works collaboratively with other members of the Information Technology department, including Application Development and Security, Infrastructure, the Help Desk and Systems Data, to ensure that AI workflows integrate with the firm's broader technology platform.
Essential Functions
Workflow Design and AI Support (Proactive)
- Identifies workflow inefficiencies across practice areas, designs and implements AI-augmented solutions, including reusable project structures, custom instructions, prompt templates, and multi-step workflows tailored to specific legal tasks.
- Converts processes into structured AI-assisted workflows by observing current practices, identifying opportunities for AI augmentation, and developing step-by-step approaches that integrate AI tools into existing processes.
- Runs pilots and structured experiments to test new tools and approaches before broader rollout, documenting results and providing recommendations on tool capabilities, limitations, and fit with firm needs.
- Supports the development and maintenance of the firm's AI use-case library by documenting successful workflows, cataloging prompt templates, and tracking which tools and approaches are most effective for different types of legal tasks.
- Stays current with developments in generative AI platforms, prompt engineering methodologies, and legal technology tools to continuously improve the quality and efficiency of AI-assisted workflows.
Training and User Enablement (Proactive)
- Provides hands-on training to firm employees on the effective and proper use of generative AI tools, including prompt engineering techniques, strategies for minimizing inaccuracies, and best practices for reviewing and verifying AI outputs.
- Creates, updates and maintains training materials, user guides, tip sheets, and recorded demonstrations that enable firm personnel to adopt and improve their use of AI tools independently.
- Assists with firm-wide AI initiatives, including leading and supporting presentations, demonstrations, and training sessions.
Practitioner Support and Triage (Reactive)
- Receives, triages, and acts on practitioner requests related to AI tools and workflow support, handling straightforward requests independently and escalating complex or ambiguous issues with context and a recommendation.
- Provides responsive troubleshooting support for attorneys and staff who encounter issues when using AI tools, coordinating with the appropriate parties as needed.
- Monitors AI tool usage patterns, gathers user feedback to analyze, and identifies recurring pain points and opportunities to improve existing workflows.
- Gathers, parses and documents practitioner and business needs as actionable requirements for the broader innovation and IT teams.
Compliance and Governance
- Works with Information Security, Legal Operations and various internal stakeholders to ensure that AI workflows comply with client consent requirements, data confidentiality obligations, and the firm's AI usage policies.
Skills and Requirements
- 5-8+ years of experience
- A discovery Project Manager but also someone who considers themself a generalist - someone that has held different types of roles (product management, program management, business analyst, helpdesk, app support, etc.)
- Some technical ability and enjoys tinkering (somewhat knowledgeable on coding languages, vibe coding, etc.)
- Good communication and presentation skills
- Working with AI in their current role and have a lot of experience in AI (fingers on keyboard)
- Law firm experience currently or recently
- Bachelor's degree or equivalent
- Local to Boston strongly preferred
- Advanced degree in a non-business field
- Any additional technical knowledge