AI Operations Associate
Owns the foundational processes for AI agent deployment.
The AI Operations Associate owns the foundational processes that allow partners to onboard and launch agents quickly and efficiently. This role is the operational gatekeeper between a closed-won deal and a live, functioning partnership.
Responsibilities: Partner Implementation Execute all operational steps required to initiate partner onboarding post–closed won or expansion, including deal entry, platform enablement, account creation, and agent tool configuration. Ensure partners are fully enabled to begin onboarding agents without unnecessary delays or rework.
Intra-functional Alignment Work closely with Implementation and Forward Deployed Engineer teams to respond to partner-specific requests. Provide clear documentation and knowledge transfer to ensure the Success team has the context needed to support partners post-onboarding.
Cross-functional Alignment Partner with GTM to ensure onboarding reflects contractual scope and expectations. Identify blocking issues early and escalate product gaps or enhancement opportunities to Engineering when needed.
Operational Improvement Identify recurring friction points in onboarding and implementation workflows. Propose and contribute to improvements that increase speed, clarity, and reliability across partner launches.
What We're Looking For: 4+ years of experience in implementation operations, customer operations, RevOps, or a similar execution-focused role in a SaaS or tech-enabled environment. Strong operational judgment and attention to detail; you catch issues others miss. Comfort working cross-functionally with GTM, product, engineering, and customer-facing teams. Ability to follow playbooks rigorously while also knowing when and how to improve them. Clear written and verbal communication; documentation quality matters here.