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Supervise live AI agents in a call center context — step in when agents stumble, catch failure patterns, and feed what you learn back to the team. Light on dev, heavy on judgment and real-time oversight.
$70K - $100K
Enterprise-grade AI support reps for call centers
About the role
About Calltree: We're a YC W25 company with multiple enterprise customers, including public retail brands you'd recognize. We're building AI that actually works for complex, real-world use cases. For example, our AI handles 30+ minute technical troubleshooting calls—the kind everyone else avoids.
The Role: You'll be the human supervisor behind our AI agents, working with live customer interactions in real-time. You'll monitor how AI performs, ensure quality, and when needed, jump in to rescue conversations and ensure great customer outcomes. You'll also work directly with engineering to make the AI smarter every day.
What You'll Do:
What Success Looks Like: